Frequently Asked Questions

Yes, for sure! MadBudz shop takes very seriously clients privacy and anonymity, that’s why we do not store/sell/forward or disclose any of client related information. We are using only cryptocurrency as main payments option through trusted payments partners. And finally we do take care about order package – always neutral vacuum-sealed bag without smell or signs of parcel contents. 

Due to nature of our business we can not use top level domain names controlled by ICANN to avoid site blockage and domain name removal by request from Authorities. 

Yes, you can pay for order by Credit or Debit card, Direct Bank Transfer, Google Pay or Apple Pay systems. Select this payment method during checkout and follow instructions provided on payment page. All payments are made via third-party services, not directly on our site. 

PayPal service or CashApp  are not accepted as payment methods.

You can pay by Credit or Debit card, Direct Bank Transfer, Google Pay or Apple Pay systems. Select this payment method during checkout and follow instructions provided on payment page. All payments are made via third-party services, not directly on our site.

Also you can pay with BitCoin (BTC), LiteCoin (LTC) and Monero (XMR) crypto coins.

Due to cryptocurrency nature you will have 45 minutes to make your funds transfer to our wallet. During this time cryptocurrency rate will be fixed for you. If you won’t make transfer during this time window your order will be cancelled.

Visit our Check order status page at the top of the webpage. Fill in order details and find out information about your order status.

Yes! All orders from MadBudz shop are shipped free of charge.

We are trying to make our best and ship orders as fast as we can. All orders made during morning time will be shipped same day, as for midday and evening orders – they will be shipped next day if all ordered products are in stock.

We are trying to pack and send orders as fast as we can. Usually delivery might take 1-3 working days depending on products ordered, quantity and clients location.

We do allow delivery time up to 10 working days before make order replacement in case it was seized/stolen/missing or undelivered.

To ensure the privacy of our customers, all orders are vacuum sealed in smell proof bags to ensure your packages are discreet and arrive in perfect condition. There is NO reference or shop name on the parcel to identify who the sender is. There is also NO reference to what the content is. No logo or text mentioning “Cannabis” will be found on the package. We use the best stealth techniques like Mylar bags and anti-dog spray.

We do not disclose tracking numbers by default to avoid using the customer’s email, but if your order is not delivered within a given time, please get in touch with our support via email or telegram support account to get an update on your order.

You can check order status on site without logging into account – Check order status page.

While we have strict quality control policy at MadBudz, there are times when an order may be packed incorrectly or a replacement was provided if an item is out of stock. We strongly recommend that you take pictures of your order when it arrives to ensure there aren’t any discrepancies.

If your items are missing or you received the wrong item please Contact Us with order number and pictures or a video and our team will investigate further.

Although, 99% of our orders are delivered successfully, there is a tiny chance they can be lost/stopped/stolen/seized. In this case, we check the tracking number, and if there is no update within 10 working days, we send either a replacement or a refund to a client.

Under no circumstances we do not accept returns – that would compromise our privacy. We would only send substitute items if the one you have received is faulty or has issues or lost during delivery.

This situation can happen as significant email providers block emails from weed related website. To get an update on your order, in this case, please contact our support team either via email form or via telegram support account.

You can check order status on site without logging into account – Check order status page.

Yes, at the moment we can only ship across the United Kingdom mainlands.

Rewards Points is our bonus system for MadBudz shop customers. When you spend funds in our shop you will receive bonus points for every pound spend in our shop. Collect points and exchange them to discount during checkout for your next orders. You will receive 500 points for registration and can spend them on your first order with us! It is possible to check points quantity in personal account page.